Managed AWS Operations
Day-two AWS. Once the platform is live, we keep it healthy — monitoring, incidents, patching, cost governance, and security signal reviewed by the same engineers who helped build it.
Principles that drive the engineering
Six rules we hold for every production environment we run.
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The team that built it runs it
Continuity matters. Engineers who understand the architecture respond to the incidents. Institutional memory is the fastest diagnostic tool.
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Alerts are a cost — budget them
Every alert has an owner, a severity, and a budget. Noisy pagers get trimmed. A paged engineer should always be a meaningful signal.
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Post-incident reviews are mandatory
Every sev-1 produces a durable improvement — a runbook, an alert, a code change. The platform gets better every time it hurts.
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Compliance evidence comes from systems, not screenshots
AWS Config and Security Hub produce the evidence auditors want. Automated conformance packs, audit trails in code — not a rush two weeks before the audit.
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Cost is an ongoing discipline
Rightsizing, Savings Plans, and tagging reviews every month — not a yearly panic when the bill crosses a threshold. Cost tracks business load.
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Runbooks over heroics
If the on-call engineer is improvising, we failed at documentation. Runbooks live in the repo, get tested in game days, and update after every incident.
Managed AWS Operations, end to end
Four modes shape every environment we run: monitor, respond, optimize, comply. Together they keep production healthy and audit-ready without heroics.
24/7 monitoring
CloudWatch dashboards, custom alarms, and paging that tells you what's actually wrong, not just that something happened.
Incident response
Defined runbooks, escalation paths, and engineers who've already debugged the likely failure modes. Post-incident reviews included.
Patching and updates
OS, runtime, and security patching through Systems Manager — automated where safe, reviewed where it matters.
Cost governance
Ongoing rightsizing, Savings Plan analysis, tagging compliance, and monthly reports that explain why the AWS bill moved.
Security posture
Security Hub and GuardDuty findings reviewed by humans, IAM hygiene audits, access reviews, and remediation tickets routed to the right owner.
Compliance monitoring
AWS Config rules, conformance packs, and evidence collection so audit season stops being a fire drill.
What we reach for, and why
CloudWatch as the AWS-native foundation. Custom metrics for business-level signals. Alerts that wake the right engineer for the right reason.
Security Hub + Config + GuardDuty as the triangle. IAM access reviews and Systems Manager for policy enforcement.
AWS Config conformance packs producing audit evidence. Trusted Advisor for AWS-native checks. Evidence in code, not PDFs.
Cost Explorer + Savings Plans analysis + tagging discipline. Monthly reviews so cost movement always has a named cause.
Systems Manager for patching, runbook automation, and operational tasks. Less ticket work, more codified response.
The way a project actually runs
From onboarding to ongoing operations in four phases — each produces a tangible artifact before we take the pager.
Onboard
Inventory workloads, document the architecture, inherit (or build) the runbooks, and agree on SLOs and escalation paths.
Instrument
Bring CloudWatch, Security Hub, Config, and cost dashboards to a known baseline. Alerts routed, on-call rotation in place.
Operate
24/7 monitoring, incident response, patching, and access reviews. Monthly reports. Post-incident reviews produce durable changes.
Optimize
Quarterly rightsizing, Savings Plans analysis, security-posture reviews, and targeted re-engineering as the business changes.
Seen in production
A Brand-Protection Platform, Modernized on AWS — From Monolith to Lambda Microservices
IP Shark had already moved to AWS, but the platform wasn't scaling. Polymath rebuilt the data model, modernized the application into Lambda microservices, and built the CI/CD pipeline that made releases routine. The platform now runs in managed operations under Polymath.
Read the IP Shark storyDiscovery records under management
Managed operations coverage
Part of these solutions
Managed Operations picks up where Cloud Migration and Application Development hand off — and stands alone for teams that want to hand off AWS day-two work to the engineers who built the platform.
Hand off day-two AWS to people who built it before.
Tell us what's running and what keeps you up at night. We'll scope the 24/7 coverage, incident response, patching, and cost-and-security discipline your production environment needs.
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